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<p class="MsoNormal"><span style="color:black">Dear Colleagues,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Myplace experienced four unscheduled interruptions to service in January 2014. Following these outages an investigation was undertaken to ensure unexpected problems like this result in minimum disruption to students
and staff. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">The following actions were taken to mitigate the risk in the future:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif"">
</span>Significant new investment made into the Myplace IT Infrastructure.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif"">
</span>The timing of maintenance and upgrades reviewed.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif"">
</span>Improved communications and coordination established.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif"">
</span>Plans for system growth and benchmarking revised.<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Myplace will be migrated to the new infrastructure as part of the Myplace academic year session change scheduled for Wednesday 20<sup>th</sup> August.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Please find attached the investigation report.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Best wishes,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Scott Walker<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><b><span style="font-size:10.0pt;color:#002B5C;mso-fareast-language:EN-GB">Scott Walker<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:4.5pt"><b><span style="font-size:10.0pt;color:#002B5C;mso-fareast-language:EN-GB">Deputy Head of Education Enhancement<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="font-size:10.0pt;color:#002B5C;mso-fareast-language:EN-GB">Student Experience and Enhancement Services (SEES)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="font-size:10.0pt;color:#002B5C;mso-fareast-language:EN-GB">University of Strathclyde
<b>|</b> R2.61 McCance Building <b>|</b> 16 Richmond Street <b> |</b> Glasgow G1 1XQ</span><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="font-size:10.0pt;color:gray;mso-fareast-language:EN-GB">The University of Strathclyde is a charitable body, registered in Scotland, number SC015263</span><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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